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Thank you for visiting and shopping at ERRAIHOME.COM. Following are the terms and conditions that constitute our Shipping Policy.

 

You should receive an email confirming your order shortly after you have placed it. If you don’t receive that email please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information

 

Shipment processing time

 

All orders are processed within 3-7 business days after your payment is authorized and verified depending on the products you have ordered. Orders are not shipped or delivered on local weekends (Friday and Saturday) or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Please note the extended processing time is due to the fact that most of the items in www.erraihome.com are custom and handmade which are made only after the order is received.

 

Orders that are system flagged may be asked to verify additional information and we are not responsible for the delay in processing your order.

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

ERRAIHOME.COM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Domestic (U.A.E) Shipping Policy

The following the terms for orders to be delivered within U.A.E

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

You will receive the order anywhere from 2 – 3 days from the date it is shipped out and not the date the order is placed.

 

Delivery delays can occasionally occur.

 

Free Shipping

We offer free ground shipping within U.A.E on outbound qualifying orders of AED 200 or more for all to a single delivery location. To be eligible for free shipping, the order value must be AED 200 AFTER any promotion or discount is applied. Custom orders, gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement.

Offer cannot be applied to previous purchases and cannot be redeemed for cash. Free economy shipping will be automatically applied to qualifying orders at checkout. Additional charges apply if you select an expedited shipping option (2nd Day Air or Next Day) at checkout. Terms of offer are subject to change.

 

International Shipping

We do ship to many locations outside UAE and the rates will be will be calculated and displayed at checkout.

 

You will receive the order anywhere from 5- 10 days from the date it is shipped out and not the date the order is placed. Delivery delays can occasionally occur.

 

Please note as of now we don’t ship any of items from our Furniture section to places outside U.A.E.

 

We apologise if your country doesn’t appear in the checkout section and this may be due to restrictions put by the carriers, in that case, please email us at support@erraihome.com and we will do our best to accommodate your needs.